Refund and Return Policy
Last Updated: July 2026
At Redondo Window Fashions, your satisfaction is our top priority. We take great pride in providing high-quality window treatments and design products that meet the highest standards of craftsmanship and style. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below.
Product Returns
Due to the custom nature of our products (including custom shades, drapes, blinds, plantation shutters, closet doors, and designer hardware), all sales are considered final once an order has been processed and materials have been cut, manufactured, or customized to your specific measurements. We encourage customers to carefully review all selections — including colors, fabric styles, control mechanisms, and measurements — before confirming an order.
If a product is found to be defective or damaged upon delivery or installation, please notify us within 7 business days of receipt. We will review your claim and, if approved, provide a replacement, repair, or store credit.
Refund Eligibility
Refunds or product corrections will only be issued under the following conditions:
The product was received damaged or defective.
The incorrect product or material was delivered due to our error.
The return or repair has been authorized by our customer service team.
Refunds are not available for:
Products that have been installed, used, or altered after delivery by parties other than our professional installation team.
Clearance, special-order, or custom-made window treatments.
Minor color variations due to digital screen or print representation (we always recommend viewing our physical sample books during your in-home consultation).
All approved refunds will be issued to the original method of payment within 7–10 business days of return approval.
Order Cancellations
Orders for custom-cut window treatments or special hardware may be canceled within 24 hours of purchase if manufacturing or material processing has not begun. After this period, cancellations or changes are not possible due to supplier and custom manufacturing timelines.
How to Request a Refund or Return
To initiate a return or report a defective product, please contact our customer service team:
Address: 335 W Arbor Vitae St, Inglewood, CA 90301
Phone: (424) 200-1435
Email: candice@redondoflooring.com
Please include your invoice number, date of purchase, and a brief description of the issue. Our team will respond promptly with next steps and instructions.
Final Note
We value every customer and are committed to ensuring a positive experience with Redondo Window Fashions. Our team is always here to help address concerns, provide solutions, and ensure your complete satisfaction with your custom design project.
